By Jane Thomson, Managing Director at EOH Infor Services (formerly Softworx) Infor’s Master Partner in Africa, operating as a Gold Partner

Elon Musk has been quoted on as saying; ““The pace of progress in artificial intelligence (I’m not referring to narrow AI) is incredibly fast. Unless you have direct exposure to groups like Deepmind, you have no idea how fast – it is growing at a pace close to exponential.”

Is your organisation keeping pace with this innovation?

Despite fears that artificial intelligence (AI) will spell the end of the human race as we know it, this emerging technology is giving enterprises the platforms they need to embrace digital transformation, disrupting their own operations in a powerfully positive way.

Why AI is Actually Beneficial

When used correctly, AI will maximise human potential. Combined with machine learning, AI effectively helps humans work smarter, faster and more accurately. Infor Coleman, for example, is a powerful AI robot, designed specifically for business users.

Built on a foundation of industry-specific data, Coleman A.I. (part of Infor OS) helps to execute tasks, recommend next-best sales offers, predict maintenance issues and adjust production schedules accordingly.

Key Features of Coleman A.I.

  • AI trained on diverse network, enterprise graph, and industry-specific data sets
  • Conversational UX with chat, voice, and image recognition
  • Embedded within Infor CloudSuite apps
  • Deep domain and industry knowledge

How Does this Benefit Infor Customers?

It Augments Their Work

Coleman has been developed as the front end for Infor OS. This means that all future capabilities will come through Coleman, on any device. At the back end, however, a powerful cognitive intelligence system processes data through networked business intelligence tools, analytics, and machine learning to help customers make better decisions. This drives improved performance.

It Automates Processes

Coleman offers the ability to source data instantly. It automates repetitive processes and optimises workflows. What this means is that employees can focus on high-value activities, rather than mundane processes, resulting in efficiency gains and significant savings for the organisation.

It Offers Intuitive Advice

Featuring cognitive intelligence and intuitive analytics capabilities, Coleman learns by asking questions. As it does so, it narrows down various options to provide accurate recommendations. Infor confirms that; “Its translation of syntax continually improves with respect to nuances of relationship dynamics, non-sequiturs and intent switches, and acronyms specific to your industry. The more you use Coleman, the smarter it gets.”


To find out how EOH Infor Services can help you implement Coleman A.I. in your organisation, CLICK HERE.

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