By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner

Great service is in the details. Customers want entertainment, convenience, value and excellent service. For this reason, and especially now as we approach peak season, the hospitality industry needs technology designed specifically to help it deliver great guest experiences. Industry-specific software built to help you manage the entire business is critical.

Challenges in a Growing Hospitality Establishment

  • Expanding into new regions
  • Keeping pace with rapidly changing consumer purchasing trends
  • Managing revenue in the face of increasing distribution costs and complexities

With competition and market pressure escalating, it’s more important than ever to implement efficient, scalable technology that’s up to the task.

What Does the Future of Hospitality Hold?

The Founder of the Marriott Corporation, John Willard Marriott Senior, once said; “Take good care of your employees, and they’ll take good care of your customers, and the customers will come back.”

The future of hospitality lies in developing an establishment that builds better experiences for both guests and staff.

With Infor CloudSuite Hospitality, employees are empowered to give guests the best service, with a ready-to-run operations solution. Built specifically for hotel, gaming and entertainment companies, the solution enables companies to achieve the ultimate goal: an excellent customer experience.

Hospitality Management Solution (HMS) – Infor HMS is a hotel property management software built to personalise the guest experience.

These purpose-built hospitality solutions:

  • Drive topline growth
  • Drive bottom-line performance
  • Create a better experience for executives: giving them insights to drive growth
  • Create a better experience for staff: allowing for collaboration to achieve end-to-end efficiencies
  • Create a better experience for guests: with a focus on service, which builds loyalty

The Infor Promise? “We are hospitality”

The question the hospitality industry must ask is, “what does it take to make a vacation feel like an adventure?” It is hard work to make guests happy, all of the time – it requires total focus on every minute detail.

Infor’s cloud-based hospitality solutions deliver:

  • Deep, proven capabilities
  • Revenue optimisation
  • Property management
  • Asset management and sustainability
  • Business intelligence
  • Social business collaboration
  • Mobility
  • Integrated framework
  • Cost savings
  • Built-in support for global operations
  • Security that follows industry leading best practice protocols

The key to survival is staying ahead of the curve, while keeping costs low. This may seem like a tall order – but the right technology will drive you forward. Infor Hospitality is designed to meet unique hospitality needs, with solutions to help you manage your entire business from the front desk, to the back office, so you can deliver excellence and keep guests coming back.


To learn more about Infor Hospitality, CLICK HERE or contact Rentia Austin at or on +27 11 607-8299.


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