By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner

In hospitality, guest experience is the product – and nothing short of excellence will suffice.

Infor has developed a targeted set of hospitality solutions, driving customer experience in a powerfully positive way. Infor Hospitality is already achieving this across the globe, delivering phenomenal customer experiences in over 20 000 hotels, restaurants, resorts and casinos in more than 100 countries.

This solution will officially be launched across Africa, in February 2019, by EOH Infor Services. The strategic set of solutions is tailored to the hospitality industry, giving these establishments the power to delight their guests and increase sales by more than 30%, maximise revenue by as much as 7%, and reduce labour costs by as much as 6%.

Infor Hospitality Launch event dates:

  • 26 February 2019  – Cape Town
  • 28 February 2019 – Johannesburg

Infor Hospitality Success Rate

Infor Hospitality is already successfully being used by six of the world’s 10 largest hotel companies, to manage nine of the world’s 10 largest hotel properties. The result? Customer satisfaction, streamlined operations and maximised revenue.

Here’s what some of these customers have to say:

“It is fair to say Infor is the Rolls Royce of technology in the hotel industry and has outperformed established players in the market by far,” Martin Stockburger, Managing Director at Koncept Hotels.

“By finding out what our guests’ needs and preferences are, we gain the advantage through customer knowledge, which will enable us to become more competitive in the gaming industry,” Dave Martinelli VP of CRM, Mohegan Sun.

 

How Caesars Entertainment Became a ‘Digital First’ Business with Infor Hospitality

A recently published CIO article reveals how Caesars Entertainment implemented a digitisation strategy. This was achieved by developing a model of continuous technology and services delivery to optimise market opportunities for new revenue.

Caesars Entertainment CIO, Les Ottolenghi, confirms: “The driver behind our transformation was to make Caesars a ‘digital first’ business and a technology leader in the industry. This included architecture, business technology, and the operating model both for IT and for the entire company.”

The company has embraced a cloud-first approach for customer engagement, using Infor Hospitality. “We are using Infor to replace a 27-year-old lodging management system. The new platform will tie into a central reservation system that has an advanced yield management capability… When you have a globally available common platform supported by a secure, resilient infrastructure with high availability, you can expand your business rapidly.”

 

What Infor Hospitality Offers

Infor Hospitality helps hospitality organisations to meet increasing customer expectations by overcoming three common industry challenges:

  • Internal operations: Infor ties the front-of- house and back-of-house operations together, ensuring workflow is efficient and no glitches occur
  • Marketing operations: Infor delivers the tools needed to interact with guests in a seamless and intelligent way, across all touch points, ensuring excellent guest experiences
  • Technology foundation: Infor delivers multi-departmental software that ties all areas of the business together

 

To learn more about Infor Hospitality, or to attend either the Cape Town or Johannesburg launch event, CLICK HERE or contact Rentia Austin at Rentia.Austin@eoh.com or on +27 11 607-8299.

 

#InforHospitalityJHB   #InforHospitalityCPT   #EOHInforServices

 

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