• 4 July 2019     CRM, Hospitality, Press Release

    tech, personalisation & the guest experience

    The word “personalisation” carries many connotations. Perhaps it’s a monogram or engraving to signify ownership of an object. Or maybe it’s home décor, what makes the space your own. What may not have made your list of highly personalised experiences is a hotel room – or even a hotel stay. Odd, isn’t it? Especially now […]

    • share

  • driving tech savvy hospitality for Africa
    25 April 2019     Hospitality, Infor

    driving tech savvy hospitality for Africa

    By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner   EOH Infor Services recently launched the Infor Hospitality suite of solutions to the African market, with events held in Cape Town and Johannesburg. According to Adriaan Rossouw, Sales Director, EOH Infor Services the industry is […]

    • share

  • how infor hospitality drives greater CX
    7 March 2019     Customer Experience, Hospitality

    how infor hospitality drives greater CX

    By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner Every hospitality establishment knows that customer satisfaction is the most important indicator of success. If customers are satisfied, they will stay longer, spend more and offer repeat business. In a technology driven world, the industry would […]

    • share

  • 29 January 2019     Hospitality, Human Resources

    technology: putting the “human” back in human resources

    A study recently published by the Journal of Economic and Financial Sciences confirms that as South Africa’s popularity as a tourist destination increases, the need for skilled human capital increases too. Especially during the festive season, the hospitality industry employs additional human resources (HR) to meet increased demand. This influx requires the effective management of […]

    • share

  • EOH infor services launches infor hospitality to africa
    13 December 2018     Event, Hospitality, Infor

    EOH infor services launches infor hospitality to africa

    By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner In hospitality, guest experience is the product – and nothing short of excellence will suffice. Infor has developed a targeted set of hospitality solutions, driving customer experience in a powerfully positive way. Infor Hospitality is already […]

    • share

  • driving digital transformation in hospitality

    driving digital transformation in hospitality

    By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner Perhaps more than ever before, the phrase “customer is King” is compelling industries across the globe to innovate their operations. Clients require excellence at every interaction; and in the hospitality industry, this means delivering the ultimate […]

    • share

  • hospitality: keeping up with the silly season
    11 December 2018     Hospitality, Infor, Perform better in business

    hospitality: keeping up with the silly season

    By Rentia Austin, Senior Account Executive at EOH Infor Services Infor’s Master Partner in Africa, operating as a Gold Partner Great service is in the details. Customers want entertainment, convenience, value and excellent service. For this reason, and especially now as we approach peak season, the hospitality industry needs technology designed specifically to help it deliver […]

    • share

  • 11 December 2018     Hospitality, Press Release

    driving transformation & superior guest experiences in hospitality

    Thanks to Industry 4.0, globalisation and rapid digitalisation, today’s consumers are very connected and mobile. How does this impact the hospitality industry? According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of same-day hotel reservations made from a smartphone. Hospitality organisations that don’t meet their customers’ need […]

    • share

  • five good reasons why modern hotels use EAM
    9 February 2018     EAM, Hospitality

    five good reasons why modern hotels use EAM

    By Barry Diedericks, EAM Subject Matter Expert at EOH Infor Services, Infor’s Master Partner in Africa In the hospitality industry, “be our guest” holds more promise than ever before. Businesses operating in this sector are under pressure to make better decisions faster, manage their online business in real time, use mobile technology to streamline operations, […]

    • share

  • be our guest; reducing costs and improving warranties with hospitality eam
    19 December 2017     EAM, Hospitality

    be our guest; reducing costs and improving warranties with hospitality eam

    In hospitality, it’s all about the guest. For an accommodation provider to obtain repeat business and ultimate success, guests must feel safe, cared for, and comfortable. They must experience a well-maintained property. Attractive, well-kept facilities play a powerful role in creating a welcoming, professional impression. As anyone in the industry will tell you, however, it […]

    • share