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  • 11 December 2018     Hospitality, Press Release

    driving transformation & superior guest experiences in hospitality

    Thanks to Industry 4.0, globalisation and rapid digitalisation, today’s consumers are very connected and mobile. How does this impact the hospitality industry? According to an Infor report, in 2016, 52% of all travel reservations were made online, with 65% of same-day hotel reservations made from a smartphone. Hospitality organisations that don’t meet their customers’ need […]

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  • 7 December 2018     Press Release, Service Management

    how to: service management for every industry

    Service-centered industries face two key challenges in their pursuit to success; becoming ever more responsive, and delivering accurate, reliable services at speed. The services industry can be fickle. Research reveals that customers are twice as likely to report a bad experience than share about a good one. This means that services must be delivered on […]

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  • optimising complex business processes with modern cloud BI

    optimising complex business processes with modern cloud BI

    By Jane Thomson, Managing Director at EOH Infor Services (formerly Softworx) Infor’s Master Partner in Africa, operating as a Gold Partner What do businesses need to optimise complex business processes? The first step is making good business decisions quickly by understanding the results of the business better. This relies on business intelligence (BI) and analytics. In […]

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  • cloudsuite: industry meets customer demands and market pressures

    cloudsuite: industry meets customer demands and market pressures

    By Mark Bannerman, Business Unit Executive at EOH Infor Services (formerly Softworx) Infor’s Master Partner in Africa, operating as a Gold Partner There’s only one way to outperform the competition: meet customer demands and keep pace with increasing market pressures. With thin margins, and complex manufacturing processes to manage, industrial organisations require an enterprise resource planning […]

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  • 7 December 2018     ERP, Press Release

    localise or globalise – how ERP manages operations across locations

    Across the manufacturing and distribution sectors, improving operational efficiency is the difference between success and failure. To achieve this, organisations must employ the latest technology for effective Enterprise Resource Planning (ERP). When managed correctly, ERP integrates all aspects of an organisation’s operational workflow, bringing product planning, development, manufacturing, sales and marketing together to create a […]

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  • 7 November 2018     Automotive, Press Release

    driving accelerated growth in automotive business

    The automotive industry faces constant change. According to the National Association of Automobile Manufacturers of South Africa (NAAMSA), to achieve success, the automotive industry must deliver: internationally competitive products; fuel efficient, environmentally friendly vehicles; improved quality and choice; and high quality after sales service. These elements all require optimised operations and innovative approaches. Businesses within […]

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  • 7 November 2018     Manufacturing, Press Release

    overcoming digital dread

    As African manufacturers begin to upgrade their operations, mapping out an incremental approach is essential. Smart factories, digitisation, and the Internet of Things (IoT) are all hot topics in the manufacturing sector, generating considerable buzz – and some consternation. These disruptive technologies are exciting, yet the complexity can also be overwhelming. “With a practical, incremental […]

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  • 7 November 2018     Manufacturing, Press Release

    reducing customisations for greater manufacturing efficiency

    Customisation is often sold as a software benefit. “It is tailor-made, unique and built only for your organisation” – these were the constant and reliable sentiments of the past. While bespoke software design certainly had its place in history, as the pace of innovation in tech continues to rise, the value of customisations must be […]

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  • 7 November 2018     Manufacturing, Press Release, Retail

    eliminating human error in industrial manufacturing and retail

    In the South African industrial manufacturing and retail industries, businesses are faced with economic pressure and constantly increasing demand. This requires constant innovation and the application of best practice, especially in the effective management of warehouses, finance, planning, production and supply chain processes. While these processes are often managed by dedicated staff, the propensity for […]

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  • 7 November 2018     Business Intelligence, Press Release

    building a connected, trusted, smart enterprise

    Business intelligence (BI) is an essential element to the success of any organisation. Without fully understanding the data within the business, without a true understanding of its operational performance (or lack thereof), reliable and effective strategies cannot be built. In the wake of Industry 4.0, savvy enterprises are asking how they can experience a new […]

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