With the right Enterprise Asset Management (EAM) solution, maintenance becomes preventive, uptime is guaranteed and alternatives are in place. Reliability is increased as risk management allows the prediction of equipment reliability problems, while inventory and purchasing costs are decreased through effective use of the warranties available. With EAM, businesses in various sectors are empowered to manage their assets to meet (and exceed) performance goals.

  • make someone champion of the project

When it comes to implementing a new EAM solution, whether in manufacturing, hospitality or healthcare, the first tip is to make someone the champion of the project. According to Barry Diedericks, EAM Subject Matter Expert at EOH Infor Services, Infor’s Master Partner in Africa, this should be the person who “owns” the system, someone who sees its value and will drive the process to completion.

  • be disciplined with admin

Second, it’s important to note that going paperless is not the same as dropping all admin. “Getting a highly disciplined system up and running requires reliable data inputs – and this means more admin (but it’s worth it),” adds Diedericks.

  • it’s essential to plan

It is also essential to plan. Develop short and long-term goals, build KPIs and create measurement metrics.

  • include systems training & spiral learning

“Part of the planning must include roles based systems training, and this should be continuous long after implementation. This training should take the form of spiral learning, focusing on the original concept, planning and execution, then looping back to refresh the original concept to review, redefine or revise the concept. This ensures constant improvement and prevents stagnation.”

  • don’t take shortcuts

The sixth tip is not to take shortcuts, however tempting it might be. “This requires accurate work order tracking, dedicated management of assets and spare parts, and the development of high quality job plans,” confirms Diedericks.

  • have a strategic change management plan

All of this requires a strategic change management plan. “Addressing employees’ feelings and concerns will go a long way in ensuring that they accept the system. If they don’t, who is going to use it? If it’s not utilised, what is the return on investment?”

  • only work with high quality, accurate data

Remember that accuracy and consistency of data are the key elements to the system. Without high quality, accurate data, the EAM system cannot function – or the analytics will be skewed.

  • have well-defined and detailed processes

“Add to this well-defined and detailed processes and you’re well on your way to a successful return on your investment,” states Diedericks.

  • be dedicated to improving practices

Lastly, and possibly most importantly, is the dedication to improving practices and driving business best practices that can be supported by software. “From management to procurement, and all functions in between, it is crucial that the business evaluates, improves and enhances its processes. Automating practices may sounds like the best route – but it leaves no room for improvement,” concludes Diedericks.


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